Thank you for shopping at Gwyneth Lewin. Every Gwyneth Lewin TekTote is hand-made to order, which affects how and when your order can be cancelled. This policy sets out your rights, including those given to you by South African law, which we cannot and do not limit. By making a purchase on gwynethlewin.co.za (the "Site"), you agree to the terms set out below.

1. Made-to-Order Items

1.1. Every TekTote is crafted individually once your order is confirmed and payment has cleared. We do not hold finished bags as stock, and delivery takes approximately 3-4 weeks from that point, plus 5-7 days for shipping.

1.2. Because production begins specifically for you, the point at which an order can be cancelled without cost to us is limited. Sections 2 and 3 explain your options.

2. Cancelling Before Production Begins

2.1. You may cancel your order for a full refund at any time before we begin crafting your bag, and in any event within 48 hours of placing your order.

2.2. To cancel, email hello@gwynethlewin.co.za quoting your Order ID. No reason is required and no charge applies.

2.3. This is in addition to, and does not replace, your cooling-off right in section 3.

3. Your 7-Day Cooling-Off Right

3.1. Because your purchase is made online, section 44 of the Electronic Communications and Transactions Act gives you the right to cancel your order within 7 days of receiving your bag, for any reason and without penalty.

3.2. To exercise this right, notify us in writing at hello@gwynethlewin.co.za within 7 days of delivery, and return the bag unused and in its original condition.

3.3. For a cooling-off cancellation, you are responsible for the direct cost of returning the bag to us. We recommend a trackable service.

3.4. Once we receive the returned bag, we will refund the full purchase price. Refunds are made within 30 days of cancellation as required by law, and usually far sooner.

4. Faulty, Defective or Unsafe Items

4.1. Section 56 of the Consumer Protection Act gives you an implied warranty of quality for 6 months from the date of delivery. If your bag is defective, unsafe, or not of good quality within that period, you may return it to us without penalty and at our risk and expense.

4.2. Where a fault is confirmed, the choice of remedy is yours. You may ask us to repair the bag, replace it, or refund the price you paid.

4.3. If you choose a repair, we aim to remedy the fault within 7 working days of receiving the bag. If a repaired fault recurs, or a further fault appears, within 3 months of the repair, we will replace the bag or refund you.

4.4. Please report faults as soon as you notice them. Reporting damage that occurred in transit within 14 days of delivery helps us resolve it quickly, but this does not limit your 6-month rights above.

4.5. You do not need to return a defective bag in its original packaging.

5. How to Return an Item

5.1. Contact us at hello@gwynethlewin.co.za or call +27 67 441-9747.

5.2. Provide your order number, tell us whether you are cancelling under section 3 or reporting a fault under section 4, and for a fault include clear photographs of the bag.

5.3. We will confirm your return and give you instructions for sending the bag back.

6. Who Pays for Return Shipping

6.1. Cooling-off cancellation under section 3: you pay the direct cost of returning the bag.

6.2. Faulty or defective bag under section 4: we pay, both to return the bag to us and to send the repaired or replacement bag back to you.

7. Refunds

7.1. Refunds are issued using the original payment method. As we accept payment by EFT, we will ask you for the account details to which the refund should be paid.

7.2. Once processed, please allow 3 business days for the refund to reflect in your account.

8. What Is Not Covered

8.1. This policy does not cover ordinary wear and tear, having regard to how a leather bag is normally used.

8.2. Nor does it cover damage arising after delivery through accident, misuse, neglect, or any alteration made to the bag.

9. Changes to this Policy

9.1. We may update this policy from time to time. Any changes take effect when posted on this page and do not affect orders already placed.

9.2. Nothing in this policy limits or replaces your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where this policy and those Acts differ, the Acts prevail.

If you have any questions regarding returns and refunds, please contact us at:

Email: hello@gwynethlewin.co.za

Last updated: August 2026