Thank you for shopping at Gwyneth Lewin. We are excited to deliver our luxury laptop totes for women to you. This Shipping Policy outlines the shipping and delivery process for orders placed on gwynethlewin.co.za (the “Site”). By making a purchase, you agree to the terms set forth in this policy.

1. Shipping Destinations

1.1. We ship throughout South Africa and internationally. During the checkout process, you will be able to view the available shipping destinations.

2. Order Processing

2.1. Every Gwyneth Lewin TekTote is hand-made to order. Please allow approximately 3-4 weeks from the date your order is confirmed for your bag to be crafted, before it is dispatched.

2.2. Your order is acknowledged and enters production within 1-2 business days, excluding weekends and holidays.

2.3. Once your order is placed and payment is confirmed, we will send you a confirmation email with your order details.

3. Shipping Methods

3.1. We partner with reputable shipping carriers to ensure the safe and timely delivery of your order.

3.2. The available shipping methods and carriers will be displayed during the checkout process.

4. Shipping Times

4.1. Shipping times vary based on your location and the shipping method chosen.

4.2. Estimated shipping times are measured from the date of dispatch, which follows the approximately 3-4 week production period described in section 2.1:

– Domestic within South Africa: 5-7 days

4.3. Please note that these shipping times are estimates and may be subject to delays beyond our control, such as customs processing and other unforeseen circumstances.

5. Shipping Charges

5.1. Shipping charges are calculated based on the shipping destination, selected shipping method, and the weight and dimensions of the products in your order.

5.2. During the checkout process, you will be able to view the shipping charges before completing your purchase.

6. Order Tracking

6.1. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.

7. Customs and Duties

7.1. For international orders, please note that you may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient.

8. Delivery Issues

8.1. If you encounter any issues with the delivery of your order, please contact our customer support team at hello@gwynethlewin.co.za or call us at +27 67 441-9747. We will do our best to assist you in resolving any delivery-related problems.

9. Change of Shipping Address

9.1. If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if the order has not yet been shipped.

10. Changes to this Policy

10.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

If you have any questions or need further assistance regarding shipping, please contact us at:

Email: hello@gwynethlewin.co.za

Last updated: August 2026